UPDATE – COVID-19
FREQUENTLY ASKED QUESTIONS COVID-19 >
In order to ensure the smooth running of activities under the safest and healthiest possible conditions in the context of COVID-19, we have put in place various measures. We invite you to familiarize yourself with the measures in place whether it is for visiting the offices of our head office, our branches or while traveling.
During a visit to our offices
At the head office
We are currently promoting virtual meetings with our travel counselors to minimize the number of visitors to our offices.
In branches
We are currently promoting virtual meetings with our travel counselors to minimize the number of visitors to our offices.
During a trip
Travel in complete safety with GVQ
Groupe Voyages Québec's priority is to ensure the health and protection of its customers and staff. Several changes have been implemented to provide a safe, comfortable and enjoyable travel experience. In addition, measures have been taken to reduce the proximity between people residing under the same roof (couples or families) at all stages of the journey. Our mission is to provide our customers with a memorable travel experience while respecting a very high level of health safety.
"Our agency is committed to respecting and enforcing all the measures and instructions issued by the National Institute of Public Health of Quebec, which are included in our response plan to Covid-19. The sanitary measures in our sector have been applied with care to allow visitors to have a safe experience. "
Individual trips
Hygiene measures :
In order to follow the best practices recommended by local and international public health authorities, each member of the GVQ team has received appropriate training so that new sanitary procedures are present at all times..
We invite you to bring your personal face cover for greater comfort. You will also be able to obtain one from Groupe Voyages Québec.
Before leaving:
We promote virtual meetings. In the event that a visit to our offices would be more appropriate, we have set up a reception area for your convenience based on best hygiene practices and in compliance with physical distancing measures.
To better protect you, protective equipment will be available. Questions about the state of health are asked of each guest before departure.
Training of our advisers :
Our travel counselors have received training in sanitary measures to ensure that your stay takes place in accordance with the highest standards of hygiene. They stay up to date and follow the evolution of public health standards on COVID-19.
Selection of trusted partners :
Our teams have ensured that our partners apply rigorous health standards. We choose the hotels, carriers, restaurants and places of activity that have the well-being and health of our customers at heart. All our partners are committed to complying with the hygiene measures required by the Alliance for the tourism industry of Quebec.
Assistance 24 /7 :
In the event of an exceptional situation, you or your guide will have access to Groupe Voyage Québec's emergency service. This service is available 24 hours a day and 7 days a week.
Group trips
Our policies for group travel will be confirmed shortly. Come back to this page regularly for updated content. If you have any questions, don't hesitate to contact us.